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Frequently Asked Questions
What is your minimum order quantity (MOQ)?
Our standard Minimum Order Quantity (MOQ) is 5 pieces. However, we accept sample orders before full production to help customers evaluate product quality.
What is your sample policy?
We can supply the sample if we have ready parts in stock, but the customers must pay the sample and courier costs.
Do you test all your goods before delivery?
Yes, we conduct 100% testing on all products before they are dispatched to ensure quality.
Can you customize products to my needs?
Yes, we provide customization services tailored to your specific requirements.
What kind of after-sales service do you provide?
All products undergo strict quality inspection. We provide a 12-month warranty period along with 24-hour after-sales service and technical support for installation or operation issues.
What is the expected delivery time?
Generally, it takes 3 to 7 days after receiving advance payment. Bulk order production usually takes 15-30 days, depending on the items and quantity.
MOAD AUTO
