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Frequently Asked Questions
Q1: What is your minimum order?
A: Our standard Minimum Order Quantity (MOQ) is 5 pieces. However, to help customers evaluate product quality, we accept sample orders before full production.
Q2: What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers must pay the sample and courier costs.
Q3: Do you test all your goods before delivery?
A: Yes, we perform 100% testing before delivery to ensure quality.
Q4: Can you customize it to my needs?
A: Yes, we offer customization services according to your specific requirements.
Q5: What kind of after-sales service do you provide?
A: All products undergo strict quality inspection. We offer a 12-month warranty, 24-hour after-sales support, and technical guidance for installation or operation issues.
Q6: How about your delivery time?
A: Generally, it takes 3 to 7 days after receiving advance payment. Bulk order production usually takes 15-30 days, depending on the items and quantity.